Claims FAQ
Get the answers you need when filing a claim
Our Mission Statement
CoverageX believes in giving customers the most attentive service possible. We do not pass your claims to a third party to get adjudicated.
When you buy a policy from us you can know that we will take care of you from start to finish. Don’t let other companies route you to other numbers just to wait on hold for 30 minutes or more. Let our highly trained administration team make this process as simple and stress-free as possible.
When you buy a policy from us you can know that we will take care of you from start to finish. Don’t let other companies route you to other numbers just to wait on hold for 30 minutes or more. Let our highly trained administration team make this process as simple and stress-free as possible.
How Can I File A Claim ?
If your vehicle is broken down please call roadside assistance at 800-209-3387. If in working condition, take your vehicle to the nearest ASE Certified Mechanic.
When Can I File A Claim ?
All coverage options may file a claim 30 days from date of purchase or 1,000 additional miles from starting odometer. If you are unsure if you are past your review period, please feel free to call customer service 800-220-8278 so someone may assist you.
How Do I Check The Status Of My Claim?
Please call our customer service number to inquire about your claim 800-209-3387.
What Do I Do When My Vehicle Breaks Down?
In the event of a breakdown stop operating the vehicle immediately and call our roadside number at 800-220-8278. They will take it to the nearest ASE Certified Mechanic.
How Does Rental Car Service Work?
Call in to the customer service line and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.
Will My Premium Increase After Filing A Claim?
No! Your premium will never increase no matter how many claims are filed.
How Does A Deductible Work?
Once a claim is approved you pay a one time deductible and we handle the rest!
How Does The Repair Payment Work?
Repair payments are paid directly to the mechanic, no need to wait for a reimbursement on your account.
WATCH YOUR SAVINGS ADD UP
With our concierge level customer service we are here to make sure you don’t overpay on home and auto repairs. Working alongside our expert repair network you can trust that you are in the good hands of The Coverage Experts. Call us when the unexpected occurs, so you can get back to what matters most.